Terms of Service
Thank you for choosing Efficent Cleaning Services for your cleaning needs. We aim to provide reliable, professional and consistent cleaning services for homes, offices, commercial premises and other properties.
These Terms of Service explain the responsibilities of Efficent Cleaning Services and our customers. By booking or engaging our cleaning services, you agree to the following terms.
1. Cleaning Services and Service Agreement
Before commencing regular cleaning services, Efficent Cleaning Services will agree with the customer on the required services, cleaning frequency, service location and applicable pricing.
Where required, a quotation or service proposal will be provided based on the information supplied by the customer and, where applicable, an inspection of the premises.
The agreed cleaning scope, frequency and pricing will apply to the specific property and services identified in the quotation or service agreement.
Any additional cleaning services requested outside the agreed scope may incur additional charges.
2. Pricing and Invoicing
The customer agrees to pay the fees specified in the quotation, service agreement or invoice provided by Efficent Cleaning Services.
Invoices will be issued according to the agreed billing arrangement. Unless otherwise agreed in writing, payment is due by the payment date stated on the invoice.
Additional services, special cleaning requirements, excessive cleaning requirements or work outside the agreed scope may be charged separately.
All prices will be clearly communicated to the customer before additional chargeable work is undertaken wherever reasonably possible.
3. GST
Unless otherwise stated, applicable Australian Goods and Services Tax (GST) will be charged in accordance with Australian taxation requirements.
4. Cleaning Products, Equipment and Materials
Efficent Cleaning Services will generally provide the cleaning products, equipment and materials required to perform the agreed cleaning services.
If a customer requires specific, specialised, hypoallergenic, environmentally sensitive or other cleaning products, the customer must notify Efficent Cleaning Services before the service begins.
Additional charges may apply where specialised products, equipment or materials are requested or required.
Customers who provide their own cleaning products or equipment are responsible for ensuring that those products or equipment are suitable and safe for the intended use.
5. Access to the Premises
The customer must provide Efficent Cleaning Services with reasonable and safe access to the property at the agreed date and time.
Access must include the areas included within the agreed cleaning scope.
If cleaners are unable to access the property or the required areas because of locked doors, security restrictions, unavailable keys, alarms, occupants or other circumstances outside Efficent Cleaning Services’ control, the scheduled service may be cancelled, shortened or rescheduled.
Applicable cancellation or call-out charges may apply where the cleaner has attended the property and cannot reasonably commence the scheduled work.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the property and cleaning requirements.
- Providing safe access to the premises.
- Informing Efficent Cleaning Services of any known hazards or special conditions.
- Securing valuable, fragile or highly sensitive items before cleaning.
- Advising us of any areas that require special attention.
- Ensuring that the property is reasonably accessible for the agreed cleaning services.
Efficent Cleaning Services should be informed in advance about pets, hazardous materials, construction work, damaged surfaces or other conditions that may affect the safety or quality of the cleaning service.
7. Health and Safety
The safety of our customers and cleaning staff is important to Efficent Cleaning Services.
We reserve the right to refuse, postpone or modify a service where the premises present an unsafe working environment, including circumstances involving hazardous substances, dangerous conditions, aggressive animals, significant structural hazards or other risks.
Where reasonably possible, we will discuss the situation with the customer and arrange an alternative solution.
8. Changes, Cancellations and Rescheduling
Customers should provide reasonable notice when cancelling or rescheduling a scheduled cleaning appointment.
Where insufficient notice is provided, or where a cleaner has already attended the property and is unable to complete the scheduled service due to circumstances caused by the customer, a cancellation, call-out or other applicable fee may be charged where such a fee has been communicated or agreed.
Efficent Cleaning Services will make reasonable efforts to accommodate changes to scheduled services, subject to staff availability.
9. Additional or Special Cleaning
The agreed price generally applies only to the cleaning services and scope described in the quotation or service agreement.
Additional charges may apply for services such as:
- Heavy or excessive cleaning.
- Additional rooms or areas.
- Builders or post-construction cleaning.
- Carpet or specialised cleaning.
- High-level cleaning.
- Cleaning requiring specialised equipment.
- Areas that were not included in the original quotation.
- Significant cleaning requirements resulting from unusual conditions.
Where reasonably practicable, Efficent Cleaning Services will notify the customer of additional charges before carrying out the additional work.
10. Cleaning Quality and Service Concerns
We aim to provide a high standard of cleaning on every visit.
If a customer believes that an agreed cleaning task has not been completed satisfactorily, the customer should contact Efficent Cleaning Services as soon as reasonably possible and provide details of the concern.
We will review the matter and, where appropriate, arrange a reasonable solution or return visit.
Complaints should be raised promptly so that we have a reasonable opportunity to inspect and address the issue.
11. Damage or Breakage
Efficent Cleaning Services takes reasonable care when providing cleaning services.
Customers should notify us as soon as reasonably possible if they believe that property has been damaged during a cleaning service.
We may request photographs, details of the item, the date of the service and other relevant information to investigate the matter.
We will assess any claim fairly and in accordance with applicable Australian laws.
Customers remain responsible for identifying fragile, unstable, damaged or otherwise sensitive items before cleaning.
12. Valuable and Fragile Items
Customers should secure cash, jewellery, important documents, collectibles, antiques, fragile items and other valuables before a cleaning service.
Unless specifically agreed otherwise, Efficent Cleaning Services does not accept responsibility for loss or damage to items that were not reasonably identifiable as fragile, valuable or particularly sensitive.
13. Subcontractors and Cleaning Staff
Efficent Cleaning Services may use employees, contractors or other appropriately engaged personnel to provide cleaning services.
All personnel engaged to perform services are expected to follow the company’s service, safety and professional standards.
14. Non-Solicitation of Cleaning Staff
The customer agrees not to directly or indirectly employ, engage or solicit a cleaner introduced or assigned by Efficent Cleaning Services to provide cleaning services independently of Efficent Cleaning Services during the service relationship and for 12 months after the conclusion of the customer’s service arrangement, to the extent permitted by applicable law.
This provision is intended to protect the time and resources invested by Efficent Cleaning Services in recruiting, training and assigning cleaning personnel.
15. Termination of Services
Either the customer or Efficent Cleaning Services may terminate an ongoing cleaning arrangement by providing reasonable written notice.
Unless a different notice period has been agreed in writing, 30 days’ written notice will generally apply to ongoing contractual cleaning arrangements.
Outstanding invoices and charges for services already provided remain payable following termination.
Efficent Cleaning Services may terminate or suspend services immediately where there are serious safety concerns, repeated non-payment, abusive behaviour, unlawful activity or another material breach of these Terms.
16. Payment Obligations
Customers remain responsible for payment of all valid invoices issued for services provided.
Failure to make payment by the agreed due date may result in services being suspended until outstanding amounts are resolved.
Any reasonable costs associated with recovering overdue amounts may be charged where permitted by law and applicable under the customer’s agreement.
17. Limitation of Liability
To the extent permitted by Australian law, Efficent Cleaning Services will not be responsible for loss or damage arising from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.
Where Australian Consumer Law applies, customers retain their rights and protections under that legislation.
18. Events Outside Our Control
Efficent Cleaning Services will not be responsible for delays, cancellations or inability to provide services caused by circumstances beyond our reasonable control.
These circumstances may include severe weather, natural disasters, emergencies, government restrictions, road closures, utility failures, illness, industrial disputes or other unforeseen events.
Where possible, we will work with the customer to reschedule the service.
19. Changes to Services or Terms
Efficent Cleaning Services may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable legal requirements.
Where a material change affects an existing ongoing service arrangement, we will provide reasonable notice where appropriate.
20. Entire Agreement
The quotation, service proposal, agreed cleaning scope, applicable pricing and these Terms of Service together form the agreement between Efficent Cleaning Services and the customer in relation to the relevant cleaning services.
Any additional terms agreed in writing between the parties will take precedence over these Terms where they specifically address the same matter.
21. Australian Law
These Terms of Service are governed by the laws applicable in Australia and, where relevant, the State of New South Wales.
Any dispute will be dealt with in accordance with applicable Australian laws and regulations.
22. Contact Us
If you have questions regarding these Terms of Service, your cleaning service, an invoice or a scheduled appointment, please contact Efficent Cleaning Services through the contact details provided on our website.
Efficent Cleaning Services
Website: https://efficentclean.com.au/
We appreciate your business and look forward to providing reliable and professional cleaning services.